Audacity Cosmetics Policies
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Returns Policy: All Sales are Final! (applies to physical and digital products)
Audacity Cosmetics LLC is not responsible for lost/ damaged packages.
Audacity Cosmetics LLC does not accept order cancellations before or after the order has been shipped. Everyone's order is packaged in the same order the orders were placed!
Audacity Cosmetics LLC does not accept order returns or exchanges after products were shipped, there are Covid 19 precautionary reasons!
If an issue with an order (of a digital product) that was placed 2-3 months prior to the day the consumer is emailing Audacity,
Audacity Cosmetics LLC cannot take further actions (unless the digital product is still available in the shop), into resolving the issue when the digital product had already been emailed after checkout. (after purchasing a digital product on my site, you will receive your digital product by clicking the download button after checkout and along with an emailed link that will last for 30 days)
If an issue with an order (of a physical product) that was placed months prior to the day the consumer is emailing/contacting Audacity, Audacity Cosmetics LLC cannot take further actions. If the shipment was already sent out and ended up lost, that is out of Audacity Cosmetics control. As stated above, "Audacity Cosmetics LLC is not responsible for lost/ damaged packages."
If the wrong item was shipped to you by mistake, email Audacity Cosmetics. Make sure you add a subject to your email, this helps me attend to your needs quicker, send proof of your order, and information, and a picture of the items that you received. Audacity Cosmetics LLC will personalize your own discount code for your next purchase to make up for the mix up!
Package Sent Back? This happened due to an insufficient address, when filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc. To have items resent to the buyer after it has been returned to the sender, there is an additional shipping fee.
Audacity Cosmetics LLC is not responsible for insufficient addresses submitted by the consumer.
Audacity Cosmetics LLC has the right to refuse service and ban people from shopping with Audacity.
If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Audacity Cosmetics. The Consumer has 3 days to reach out, otherwise, there's no further action that can be done to resolve the issue. Due to the popularity of my brand, I receive hundreds of emails daily, please make sure you emphasize your issue at the subject line when reaching out so that it is easy for me to attend to your needs and make sure the issue is resolved!
Audacity Cosmetics LLC is not responsible for any allergies/injuries. Ingredients are listed within every product description! All products are made in a sanitized, and clean area, and cleansed after production! All Audacity Products are made with FDA Approved ingredients!